The ResearchOps Podcast

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Episode 16: Jacob Burghardt: Activating Insights to Overcome Common Barriers to Impact

June 2nd, 2022

Join Brigette as she speaks with Jacob Burghardt about his experiences taking prior research and utilizing it to enact measurable and meaningful change on products and organizations. As research teams aggregate and synthesize research within research repositories, they eventually confront the reality that just because insights are more available, they are not guaranteed to have an impact on product. Some product people will become repository lead users – logging in from remote offices to stay connected to info about the people they are striving to serve. However, many decision-makers in evolving product organizations will become ‘distant’ from past research studies, and they will require new touch points with ‘old’ insights in order to shift their thinking and their roadmaps. Jacob will be speaking on this topic and ways to take your own previous work to new levels by showing its value across and outside of its original studies. 

 

Read the transcript here.

Episode 15: A’verria Martin: All Roads Lead to Rome

May 30th, 2022

Join us and ServiceNow's A'verria Martin as we talk about how ResearchOps professionals often come from varied backgrounds, a love for business (but not meetings), how focusing on stakeholders and specific problems can help show value, and how often reops roles sound like you need to know everything. Spoiler alert - no one knows everything but lots of folks have useful skills. Listen in on our chat for more. 

 

Read the transcript of our chat here.

Episode 14: Emily DiLeo on Repository practice: using knowledge management to create your research story

May 25th, 2022

Implementing a research repository as a part of your UX practice requires a shift in behaviours and beliefs. In short, a cultural shift. Join us as we talk about story telling, ethnography, and libraries with Dr Emily DiLeo. Emily will be speaking about this at ReOpSConf2022, Wednesday, June 8th, 2022. Let's get a sneak peek into what you can learn, and how you might progress the cause of scaling the impact of the craft of user research in your work.

Episode Transcript

Episode 13: Emma Boulton: ResearchOps Keynote

May 20th, 2022

Join us for a chat with Emma Boulton about leveraging communities for operational impact, her time in the ResearchOps Community itself as well as her time on the ResearchOps Cheese Board, doing the work and writing the hugely popular Medium article for the community, "The Eight Pillars of User Research". We'll talk about resiliency in the face of difficult times and finding your voice and your people even if it takes some time. Emma will be returning to the ResearchOps Community for ReOpsConf2022 in NYC on June 8th. 

Episode Transcript

 

Episode 12: Carolyn Morgan: ResearchOps Toolbox

May 10th, 2022

A ResearchOps Toolbox: Today we have Dr Carolyn Morgan in an episode akin to 'Comedians in cars getting coffee'. Carolyn will be speaking at ReOpsConf2022 alongside Andy Garber-Browne about the ResearchOps Community's project on tools. Selecting the right research tool is hard. We wanted to make the tool evaluation and selection process easier and save hundreds of hours for researchers, ReOps specialists, and those who support research, by creating a database of tools according to what types of teams and industries use them. Learn all about the project, and what the team will deliver at the conference.

Episode 11: Building & Scaling ReOps, Alice Kiernan & Lucy Sutton

May 6th, 2022

Today, we’ll be speaking with Alice Kiernan and Lucy Sutton from the Department for Education in the UK. Alice and Lucy will be sharing 5 key things they learned when they built a ReOps function for over 100 User Researchers. At ReOpsConf2022, they’ll explore what not to do (they know because they did it!), how to get started, and how to ensure your ReOps team delivers value long into the future. Today, we’ll dig into the history, and share some of their triumphs and challenges.

 

Episode Transcript

Episode 10: Protecting your participants, your team, and your organization, Kasey Canlas

May 3rd, 2022

Today, we’re speaking with Kasey Canlas, UX Research Operations Lead at Genesys. With new Data Privacy laws frequently emerging, such as GDPR and the more recent Schrems II court decision, it can be challenging to evaluate your research practice to see if current processes are compliant. Kasey will be speaking at ReOpsConf2022 where she will give actionable steps for the audience to take to build a secure data-privacy-compliant research practice, such as how to evaluate existing processes, what information needs to be documented, along with essential steps and best practices to add to your strategy. 

Episode Transcript: Episode 10 ResearchOps Podcast - Kasey Canlas - Transcript

Episode 9: Benchmarking Research Operations, Toluwa Awodiya

April 27th, 2022

Today we have Toluwa Awodiya, Product Manager at Momentive, on the podcast. Toluwa will be speaking at ReOpsConf2022 and, using examples from her team at Momentive, she’ll be showing how to inform your strategy around research operations and enablement initiatives. Toluwa uses a biannual survey that not only measures aspects of ResearchOps components to help her team determine where to prioritize their efforts but also acts as a success metric. On today’s podcast, Toluwa shares how critical research operations benchmarking and impact metrics have been to the success of research enablement at Momentive.

Episode Transcript

Episode 8: Andy Garber-Browne on Tools

April 24th, 2022

Today we have Andy Garber-Browne on the podcast. Andy will be speaking at ReOpsConf2022 alongside Dr Carolyn Morgan about the ResearchOps Community's project on tools. Selecting the right research tool is hard. We wanted to make the tool evaluation and selection process easier and save hundreds of hours for researchers, ReOps specialists, and those who support research, by creating a database of tools according to what types of teams and industries use them. Learn all about the project, and what the team will deliver at the conference.

Episode transcript

Episode 7: Lucy Sutton ResearchOps Specialist at the Department for Education, UK on disability and Re+Ops

July 17th, 2021

In today's episode, Research Operations Specialist, Lucy Sutton talks about how ResearchOps can help researchers with disabilities, and we also talk about being a research operations specialist with a disability. Here is the transcript.

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